Pay PonyTM: Short Term Loans

Questions & Support

Pay Pony

A One Horse Race...

when it comes to customer support

At Pay Pony we're always keen to help and hear what you think of us. Here you can get in touch with us and read our support material.

General Enquiries

Do you have a general enquiry? Please read through our FAQs section before attempting to get in touch with us. Or contact us via email.

[email protected]
Opting Out

Would you like to opt out from our marketing messages? You can quickly and easily opt out from these messages by visiting the following link.

Opt Out
Contact Pay Pony

If your enquiry is a little more serious, you can always write to us directly. It's useful to write to us if you're submitting a complaint.

8a Dunraven Place, Bridgend, CF31 1JD

Frequently Asked Questions


Why am I receiving these messages?

Your contact details were used as part of a loan application on one of our loan websites.


What do I do if I did not make a loan application?

You may have not made an application on this loan website but if you have made a loan application at some point then you probably made it on one of other loan websites.

If you have not made a loan application at all, then one of our customers may have incorrectly inputted their contact details as part of their loan application.


What do I do if I think my details have been used fraudulently?

Unfortunately this does happen from time to time - Do not worry, we will NEVER take a payment from you. Fill out this form and we will opt you out of all our services and marketing.

If you would like further information please visit our fraud watch page.


How do I opt out of all your services and marketing?

You can opt-out using this form.


How do I apply?

You can apply for a short-term loan online by visiting our apply page.


How long will it take to complete my application?

Completing your loan application with Pay Pony shouldn't take too long. Leave about 30 minutes for the whole process.


Has the application not gone through?

If you feel that the application hasn't gone through, you can try getting in touch with us and we'd be more than happy to assist you with any potential concerns/problems.


How do I repay the loan?

Payment is usually taken in full via direct debit on your next payday.


Do you charge any fees?

No we don't charge fees for our service.


Can I use a short term loan to consolidate my debt?

If you are thinking of consolidating existing borrowing you should be aware that it may involve repaying a higher rate of interest, extending the terms of the debt and increasing the total amount you repay.


What are my rights to cancel my loan?

If you wish to cancel your loan with Pay Pony please refer to the loan agreement that should've been sent to you by your loan lender.

Please note: there may be some policies that apply to these conditions.


Why is the APR so high?

The lenders that we're partnered with often prefer to focus on the total amount payable rather than on the APR.

Pay Pony is confident that we offer the best, and most competitive short term loan rates for the UK in the market for our short term loan service.


I have difficulties making my repayments

Having troubles making repayments? See the links below: Is a free advice on debt problems and finding the best solution for you. offers a free, unbiased and independent advice to people who want to manage their money more effectively. Face to face sessions available. is a FREE, confidential debt advice service that is run by the Money Advice Trust.