Pay Pony

Questions & Support

Pay Pony

Common questions

At Pay Pony we're always keen to help and hear what you think of us. Here you can get in touch with us and read our support material.

General enquiries

Do you have a general enquiry? Please read through our FAQs before getting in touch with us. Or contact us via email on [email protected].

Opting out

Would you like to opt out from our marketing messages? You can quickly and easily opt out here.

Contact Pay Pony

If your enquiry requires a response or further investigation, you can always write to us directly.

8a Dunraven Place, Bridgend, CF31 1JD

01

Pay Pony
How do I apply?

You can apply for a short-term loan online by visiting our apply page.

02

Pay Pony
How long will it take to complete my application?

Completing your loan application with Pay Pony shouldn't take too long. Leave about 30 minutes for the whole process.

03

Pay Pony
How do I repay the loan?

Payment is usually taken in full via direct debit on your next payday.

04

Pay Pony
Do you charge any fees?

No we don't charge fees for our service.

05

Pay Pony
Can I use a short term loan to consolidate my debt?

If you are thinking of consolidating existing borrowing you should be aware that it may involve repaying a higher rate of interest, extending the terms of the debt and increasing the total amount you repay.

06

Pay Pony
Why is the APR so high?

The lenders that we're partnered with often prefer to focus on the total amount payable rather than on the APR.

Pay Pony is confident that we offer the best, and most competitive short term loan rates for the UK in the market for our short term loan service.

07

Pay Pony
What are my rights to cancel my loan?

If you wish to cancel your loan with Pay Pony please refer to the loan agreement that should've been sent to you by your loan lender.

Please note: there may be some policies that apply to these conditions.

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Pay Pony
Why am I receiving these messages?

Your contact details were used as part of a loan application on one of our loan websites.

09

Pay Pony
What should I do if I did not make a loan application?

You may not have applied for a short term loan with Pay Pony but you may recently applied through one of our other brands.

If you have not applied through one of our brands, then one of our customers may have mistyped their contact details during their loan application. If this has happened then we recommend opting out here.

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Pay Pony
What should I do if I think my details have been used fraudulently?

If you think this has happened you can complete this form and we will opt you out of all our services and marketing. Rest assured we will never take a payment from you.

If you would like further information please visit our fraud watch page.

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Pay Pony
How do I opt out of all your services and marketing?

You can opt out using this form.

12

Pay Pony
The application is taking longer than expected?

If you feel that the application hasn't gone through or isn't processing, you can try reloading the application form and try again.

13

Pay Pony
I have difficulties making my repayments

Having troubles making repayments? See the links below:

www.stepchange.org a free advice on debt problems and finding the best solution for you.

www.moneyhelper.org.uk offers a free, unbiased and independent advice to people who want to manage their money more effectively. Face to face sessions available.

www.nationaldebtline.org a free, confidential debt advice service that is run by the Money Advice Trust.

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